Everything you need to know, before your next treasured piece.

We offer Gold, diamond, and Silver jewellery, including customised designs. Whether you are choosing an everyday piece or planning something for a special occasion, we can help you explore options that suit your style and budget.

Yes. Share your ideas, reference images, preferred metal, and budget with us. We will discuss the design possibilities and help develop a piece around your requirements.

Yes. Click “Book a Design Consultation with Akriti” on our website to connect through WhatsApp. Share a brief description of your requirements, and we will arrange a convenient time.

Your Idea. Akriti’s Creation.

Book a Design Consultation with Akriti

Yes. Let us know your approximate budget so we can explore suitable designs, metal weights, and stone options. The final price will depend on the specifications you approve.

Yes. All our Gold and Silver jewellery is BIS hallmarked. For the purity and hallmarking details of a particular piece, please speak with our team before purchasing.

You can verify the HUID marked on your Gold jewellery using the “Verify HUID” feature in the official BIS Care app.

We use natural diamonds in our diamond jewellery. Please contact us before purchasing to confirm the grading report or certification available for your selected piece.

A 50% advance is required to confirm your order. The remaining payment arrangements will be communicated when you place the order.

We accept UPI, bank transfers, debit cards, credit cards, and cash.

Your order is confirmed once both conditions are met:

• The design has been finalised and approved.
• We have received the 50% advance payment.

The timeline depends on the design, material requirements, and production schedule. We will share an estimated completion date when confirming your order. If you need the jewellery for a particular occasion, please tell us before placing the order.

We deliver to locations served by India Post. Share your complete address and PIN code so we can confirm delivery availability before you order.

Please contact us for the shipping charges applicable to your delivery address. We will confirm the amount before dispatch.

Shipping insurance can be arranged according to your preference. Please tell us before dispatch if you would like your shipment insured so we can confirm the available cover, terms, and additional cost.

Contact us immediately if your parcel arrives damaged, appears tampered with, or has missing contents. Keep the packaging and share clear photographs of the parcel and jewellery, along with your order details, so we can review the issue.

Please contact us within 3–4 days of receiving your jewellery to request a return or exchange. Requests are reviewed individually and are subject to approval by AM Jewel House following a discussion with the customer.

This is a request window, not an automatic return or exchange guarantee. Please confirm the applicable terms for your selected piece before purchasing.

Customised jewellery requires an individual review. If you have a concern, contact us within 3–4 days of receiving your order. Any return or exchange arrangement must be discussed and approved by AM Jewel House.

Orders cannot be cancelled once they have entered production. If production has not started, contact us immediately so we can review your request and confirm whether cancellation is possible.

Please check your design, size, and other specifications carefully before approving the order.

Approved refunds are processed by bank transfer within 10–15 business days of refund approval.

Please double-check your size before ordering or purchasing. If you need a size adjustment afterwards, contact us so we can assess whether it is possible for your particular piece.

Contact us on WhatsApp with your name, invoice or order reference, a description of the concern, and clear photographs where possible. We will review the request and explain the available next steps.

Yes. Old-Gold exchange is available. Valuation is based on the prevailing Gold rate on the day of assessment, with the final exchange value confirmed after evaluating your Gold.

Yes. We accept customer-supplied Gold for jewellery orders. Bring your Gold and design requirements to us so we can assess the material and discuss the work involved.

Before proceeding, we will clarify whether your physical Gold will be used to make the new piece or its assessed value will be adjusted towards the order.

Use the WhatsApp button on our website for design consultations, product enquiries, order assistance, and after-sales support. For an existing order, please include your name and order reference.

Message us on WhatsApp